Last Updated: November 21st, 2024
As your service provider and data processor, TicketKart uses a number of external service providers (sub-processors) to help us deliver and manage your event ticket shop and to process ticket buyer and event attendee data. We have GDPR-compliant data processing agreements in place with all our sub-processors. Below is a list of the sub-processors we use and the services they provide:
| Service | What We Use Them For | International Transfers & Safeguards |
|---|---|---|
| Amazon Web Services EMEA SARL (AWS Europe) | Hosting, database, and backup infrastructure. We only use AWS infrastructure located in Dublin, Ireland (eu-west-1). Data is encrypted at rest and in transit. | EEA/UK: Transfers are covered by adequacy decisions. US: Transfers to AWS in the US are covered by EU SCCs or the UK Addendum (as applicable). Encryption is applied both at rest and in transit. |
| Brevo | Email sending infrastructure. When emails are sent out from TicketKart (such as a ticket email or a contact form message), we use Brevo to send them. We only use Brevo infrastructure located physically within the EU. | EEA: Transfers outside of the EEA are undertaken pursuant to the EU 2021 SCCs. UK: Transfers outside of the UK are undertaken pursuant to the ICO issued international data transfer agreement. All personal data is encrypted in transit and at rest. |
Amazon CloudWatch | Monitoring and logging service for tracking application performance, availability, and infrastructure health, with real-time metrics and insights. Data is encrypted | International Transfers: Data within CloudWatch follows AWS’s compliance and security standards, including encryption and protection for cross-border data transfers. Transfers outside of the EEA are covered by EU SCCs and UK Addendum to EU SCCs. |
| Odoo | Chat and support service for ticket buyers and event organisers. | International Transfers: Transfers outside the EEA and Switzerland are undertaken pursuant to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework. UK: Transfers to and from the UK are covered under the UK-U.S. Data Privacy Framework. |
| Stripe (if selected as payment processor) | Payment processing for your products. Stripe processes personal data as both a controller and processor. Stripe infrastructure is within the EU, but personal data may be transferred outside the EU. See Stripe Privacy Statement. | EEA/UK: Transfers are covered by EU 2021 SCCs. Stripe encrypts data at rest and in transit and uses supplementary measures to protect data. |
| PayPal (if selected as payment processor) | Payment processing for your products. PayPal processes personal data as a controller. | US: PayPal’s infrastructure is located in the United States. Refer to PayPal Privacy Statement for details. |
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