Organisers Terms & Conditions
Last updated November 21st, 2024
Welcome to TicketKart! By using our platform to manage your events and ticket sales, you ("Organiser" or "you") agree to the following terms and conditions. Please read these terms carefully, as they constitute a legally binding agreement between you and TicketKart ("we," "us," or "our").
1. Eligibility
Organisers must ensure that they have the necessary rights, licenses, and permissions to host and promote their events.
2. Use of Platform
As an organiser, you are responsible for:
- Accurately describing your events, including details such as event name, venue, date, time, ticket types, and prices.
- Complying with all applicable laws and regulations regarding your event and ticket sales.
- Ensuring the event content does not infringe on any intellectual property rights or violate any applicable laws.
3. Fee Structure and Pricing
- The fee structure for TicketKart is transparently displayed when creating tickets for your event. You can also find detailed information on fees under the "How Fees Work" section or on our Pricing page.
- TicketKart reserves the right to update or modify pricing at any time without prior notice.
4. Refunds and Cancellation
- In case of a cancellation or significant change to your event, you are responsible for managing refunds to ticket buyers according to your stated policy.
- TicketKart's fees are non-refundable under all circumstances.
- For refunds, you are liable to pay the payment gateway charges again. These charges are detailed on our Pricing page under Paid Event Payment Processing Charges and may vary by country.
5. Promo Codes and Ticket Pricing
- You are solely responsible for any discounts applied through promo codes you create.
- Revalidate promo codes to ensure they apply the correct discount. If there are issues, report them to us for resolution.
- TicketKart will not cover any differences for tickets sold before resolving promo code issues. To prevent losses, deactivate problematic promo codes.
- You are fully responsible for setting accurate ticket prices. TicketKart is not liable for any losses caused by incorrect pricing.
6. Payment Disputes
- If any payment dispute arises, it will be chargeable as per the payment processor's fee structure.
- For Stripe dispute charges, visit Stripe Dispute Charges FAQ.
7. Marketing and Promotion
- TicketKart may promote your events through its platform, newsletters, or social media channels.
- Organisers are encouraged to utilise TicketKart’s marketing tools for additional promotion.
8. Attendee Data
- TicketKart collects and processes attendee data in accordance with our Privacy Policy.
- Once attendee data is exported, it becomes the responsibility of the organiser, and your privacy policy will apply.
9. Prohibited Activities
Organisers must not:
- Use the platform for fraudulent, misleading, or illegal activities.
- Misuse attendee data for purposes other than those explicitly agreed upon.
10. Liability
TicketKart acts as a platform provider and is not liable for:
- The performance, quality, or safety of the events hosted by organisers.
- Any claims arising between organisers and ticket buyers.
11. Termination
TicketKart reserves the right to terminate your access to the platform if:
- You violate any terms outlined in this agreement.
- Your event is flagged for fraudulent or inappropriate activities.
12. Modification of Terms
TicketKart reserves the right to update or modify these terms with reasonable notice. Organisers are responsible for reviewing updated terms and ensuring compliance.
13. Compliance with Laws
Organisers are solely responsible for ensuring their events comply with all applicable laws, regulations, and permits.
By using TicketKart’s platform, you acknowledge that you have read, understood, and agreed to these terms and conditions. For any queries, please contact us at hi@ticketkart.com.
