Effective Date: July 15, 2023
TicketKart.com, TicketKart.co.uk, Ticketkart.co.in and Ticketkart.eu (the "Service") are operated by TICKETKART LIMITED (“we,” “us,” or “our”), a company registered in England and Wales under Company Registration Number 14867948.
This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from the Site.
This policy does not apply to situations where you interact directly with an event organiser using the TicketKart platform. In such cases, the event organiser is responsible for providing their privacy policy and explaining how they handle customer data.
We respect your right to privacy and provide tools for you to control your information and preferences at any time.
Children's Privacy
We do not intentionally collect personal information directly from individuals under 18 years of age. If you are under 18, please do not provide information to us.
However, in certain cases, event organisers may require information about children when adults purchase tickets to ensure the safety and suitability of their events. For example, this may include details such as the child's name, age, or dietary preferences for child-friendly activities or safety regulations.
Any such data provided is collected solely for the purpose of facilitating the specific event and ensuring compliance with safety standards. Event organisers are responsible for handling this information in accordance with their own privacy policies, which we encourage you to review when providing children's information.
What Is Personal Data?
Personal Data refers to information that can identify an individual, such as a name, address, email address, telephone number, payment details, or internet (IP) address.
Personal Data does not include "aggregate" information, which is non-identifiable data collected to understand trends and improve services. For example, we may gather data about how users interact with our Site, but this will not include any personal identifiers.
Collection of Personal Information
When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and installed cookies. As you browse, we may gather information about the pages or products you view, the websites or search terms that referred you, and your interaction with the Site.
We collect this data using technologies such as:
From time to time, we may test other tracking technologies, which will be disclosed here if implemented as permanent features of the site.
Additionally, when you use our services through the site, we collect Personal Information such as your name, address, payment details (e.g., credit/debit card numbers, PayPal, Apple Pay, Google Pay), email address, and phone number. In this privacy policy, "Personal Information" refers to both Device Information and Order Information.
How We Use Your Personal Information
We use the information we collect to provide and improve the services offered through our website, including processing your payment information. Additionally, we use this information for the following purposes:
If you submit personal information for publication on our website, we will use it in accordance with the license you grant to us.
In addition, when you purchase tickets for events through our platform, the event organisers may use the personal information you provide to communicate directly with you regarding event details, updates, changes or any future event or marketing. Event organisers are responsible for their own use of your personal information and should have their own privacy policies in place.
We will not provide your personal information to third parties for the purpose of direct marketing without your explicit consent.
All financial transactions on our website are processed through our payment service providers. We advise you to review their privacy policies, which are available on their respective websites. We will only share the information necessary to process payments for services on our site. Additionally, we may use this data for retargeting advertising via platforms such as Facebook, Twitter, and Google Ads.
You can opt-out of direct marketing at any time by:
Sharing Your Personal Data
We share your personal data only when necessary and with trusted partners to provide the best services and for internal administrative purposes. We may share your personal information with selected third parties who assist in managing our business operations. If you would like more information about these service providers, please contact our support team.
We do not sell your personal information to third parties.
Additionally, we may share your personal information in order to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or to protect our rights and interests.
Targeted Advertising
As outlined above, we use your personal information to provide targeted advertisements or marketing communications that we believe may be relevant to you. For more information on how targeted advertising works, we encourage you to visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the following links:
Customer’s Account
All data collected during the registration process within your account will be handled in accordance with this Privacy Policy.
We understand the importance of safeguarding the privacy and safety of children. Therefore, individuals under the age of 18 are not permitted to create an account. If we become aware that an account has been created by a child under the age of 18, we will promptly delete the account.
You may choose to stay signed in to your account by selecting the "keep me logged in" option. This feature will apply only to the specific device and browser in use when the option is selected. If you prefer not to remain logged in on a particular browser, simply sign out of your account on that browser.
When our use of your personal data is based on your consent, you have the right to withdraw your consent at any time. You may also request the deletion of your personal data by submitting a request through our "Contact Us" page.
We retain your personal information for as long as your account remains active. You may update your personal information directly within your account. Any changes will apply to future orders, but will not affect orders made prior to the update.
Please note that general retention periods may apply to personal data we collect in order to fulfil contractual obligations or comply with legal requirements.
Your Rights
If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you, and to request that it be corrected, updated, or deleted. To exercise this right, please contact us using the contact information provided below.
We process your personal data primarily to fulfil contracts we may have with you (for example, if you make a purchase through our Site) or to pursue our legitimate business interests, as outlined above. Additionally, please be aware that your personal data may be transferred outside of Europe, including to Canada and the United States.
Do Not Track
Please note that we do not alter our Site’s data collection and usage practices in response to a "Do Not Track" signal from your browser.
Data Retention
When you place an order through the Site, we will retain your Order Information for our records unless you request its deletion. Please note that we cannot delete any order information within the first two years of the order. Orders older than two years can be deleted upon request.
Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us via email at legal@ticketkart.com or by mail at the following address:
TICKETKART LIMITED
[Re: TicketKart Limited - Privacy Compliance Officer]
Office 105, Boundary House
Cricket Field Road, Uxbridge - UB8 1QG
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