Terms & Conditions

Last updated November 21st, 2024

These Terms and Conditions, along with our Privacy Policy and Website Terms of Use, govern the legal framework under which TicketKart provides an online solution for selling event tickets and associated products and services. By using our services, you agree to comply with these Terms. Please read them carefully to ensure you fully understand them before signing up for TicketKart Services.

1. Who We Are

TicketKart.com is a trading name of TICKETKART LIMITED ("us", "we", or "our"), a company registered in England and Wales (Company registration number: 14867948). We operate the websites TicketKart.com, TicketKart.co.uk, Ticketkart.co.in and Ticketkart.eu (the "Service").

2. Our Contract with You

By clicking 'Sign Up', 'Buy Ticket', 'Place Order' or any similar buttons on our website or by downloading our apps, you agree to these Terms and enter into a legally binding contract with TicketKart. If you do not agree with any part of these Terms, please refrain from using or accessing the Service.

Updates to Terms:

These Terms may be updated periodically. We recommend visiting our website regularly to review the most current version, as these Terms will be enforceable upon you. Specific legal notices may override certain provisions, so be sure to review them whenever they are communicated.

3. TicketKart Services

Our Service provides event organisers and authorised ticket sellers a platform to register, sell, and manage event tickets online. To register for an account, you must either be the event organiser or have explicit written authorisation from the organiser for the events you wish to sell tickets for.

Responsibilities of Event Organisers:

• You maintain a direct relationship with your customers (referred to as 'Consumers') for all ticket sales and associated products.
• Customer support is your responsibility, and we will not handle inquiries on your behalf.

Key Responsibilities for Organisers:

1. Customer Support: You are solely responsible for handling all customer communications. We do not provide support to your customers.
2. Timely Response: You must address customer inquiries promptly within a 5-day timeframe.
3. Liability: You are liable for the contractual relationship with your customers.
4. Event Updates: You must ensure customers are informed of any cancellations, postponements, or significant changes to your events, and the TicketKart event page is updated accordingly.

4. Access to the Service

We reserve the right to suspend or terminate your access to the Service if you fail to comply with the responsibilities outlined in the contract with your consumers. Temporary suspensions may also occur due to system failures, maintenance, or unforeseen circumstances. Furthermore, we may suspend or cancel your account at our discretion, especially in cases of suspected fraudulent activity, non-payment, or breaches of the Terms.

Obligations of Users:

• Comply with all applicable laws and regulations.
• Provide accurate and up-to-date information when using the Service.
• Ensure that you have obtained necessary permissions and licenses to sell tickets or other products.

5. Your Account

Upon signing up, you gain access to create your events and manage ticket sales. Please note the following:

• Minimum Age: You must be at least 18 years old to create an account.
• Account Management: You may modify your account using the dashboard features.
• Account Closure: You can close your account with a 5-day notice. Before closing, please ensure you export any data you wish to retain, as all content will be deleted upon closure. Your account cannot be closed if you have any live events or if a customer has purchased a ticket for any event. You may only close your account if there are no live events, and 180 days have passed since your last ticket sale on the platform. Before closing, we will verify that no tickets have been sold for any event in the last 180 days.
• Closing your account: To close your account, please email our customer support team at hi@TicketKart.com from the email address registered to the account.
• Account Retention: Your account will remain active for 36 months from your last sign-in.
• Refund Policy: We offer a 14-day money-back guarantee on any subscriptions package if purchased directly through us. After the 14-day cooling-off period, you are bound by the minimum term of your subscription contract. If you are dissatisfied within the 14-day period, you can request a full refund by contacting us at hi@TicketKart.com.

6. Use of the Website

• When using the TicketKart platform, you agree to comply with our general terms of use, which include the following:
  • You must provide accurate information when purchasing tickets.
  • You are responsible for safeguarding any ticket or account credentials shared with you.
  • Unauthorised resale or redistribution of tickets purchased through TicketKart is strictly prohibited.

7. Account Security

Confidentiality:

You are responsible for maintaining the confidentiality of your account and credentials. Any unauthorised activity due to your negligence is your responsibility.

Password & API Key:

Do not share your password or API key with anyone. If there’s any unauthorised use or security breach, notify us immediately at SOS@TicketKart.com.

Transmission Risk:

While we implement security measures, we cannot guarantee the absolute security of data transmitted over the internet.

8. Payments

You can accept payments from your customers through our partnered payment processors, Stripe and PayPal. To use the payment services, you must create an account with the chosen processor and accept their terms and privacy policies.

Payment Processors' Role:

• Stripe and PayPal may act as both data processors and controllers, with each having their own privacy policies.
• If the Payment Processor notifies us of a breach, fraudulent activity, or non-compliance, we may suspend or terminate your access.

For further details, please refer to the terms of Stripe and PayPal directly on their websites.

9. Fees & Charges

Our fees for using the Service are based on your usage, such as ticket sales and related activities. Fees are charged at the point of sale through the Payment Processor. You can view detailed reports  under the Reports tab in your account. We do not send email invoices.

Non-Refundable Fees:

Please note, our fees are non-refundable even if an event is canceled.

10. Refund Policy

• No Refunds by TicketKart: TicketKart does not process or provide refunds for any tickets. Refunds, if applicable, are determined solely by the event organiser's refund policy as stated on the event details page.
• Common Policy: Most organisers do not offer refunds once a ticket is purchased, even if you do not attend the event. Please review the organiser’s refund policy (on event details page) before purchasing.
• Refund Requests: If an organiser has a refund policy, you must contact them directly to request any refund. TicketKart is not responsible for refunds or disputes arising between you and the organiser.
• TicketKart Fees: All fees charged by TicketKart are non-refundable under any circumstances, including event cancellation.

11. Event Changes or Cancellations

• In case of event postponement, rescheduling, or cancellation, TicketKart is not responsible for providing updates or resolutions. All queries and concerns must be directed to the event organiser.

12. Use of Personal Information

We respect your privacy and handle your personal information in accordance with our Privacy Policy. We encourage you to carefully read our Privacy Policy, as it contains important information and terms that apply to you regarding the use and protection of your personal information.

In relation to the personal information provided by your consumers and event attendees ("Customer Data"), the following provisions apply:

• Data Protection Laws: Both you and we agree to comply with all applicable Data Protection Laws. You are the controller of the Customer Data, and we act as a processor of personal data in relation to the Customer Data.

Your Responsibilities as Data Controller:

• You are responsible for obtaining necessary consents and providing appropriate notices to enable the lawful transfer and processing of Customer Data by us in connection with the Service. This includes informing consumers and event attendees about how their data will be handled by you and us.
• You are solely responsible for establishing and maintaining the lawful basis for our processing of Customer Data, including obtaining necessary consents from customers and event attendees.
• When you export Customer Data from the Service, you are responsible for ensuring compliance with Data Protection Laws and the terms between you and consumers/event attendees.

Our Responsibilities as Data Processor:

• We will only process Customer Data to provide the Service, as instructed by you, or as required by law. We may use the Customer Data to send offers, event details, and other services related to our platform, but we will not sell or share this data with any third party for their own purposes.
• We will notify you if we believe any of your instructions infringe Data Protection Laws. However, you remain responsible for ensuring the legality of your instructions.
• We will maintain confidentiality obligations for our personnel handling Customer Data.
• We will implement appropriate technical and organisational measures to protect Customer Data against unauthorised or unlawful processing, loss, destruction, or damage.
• We will assist you in meeting your obligations under Data Protection Laws, such as security, breach notifications, impact assessments, and consultations.
• We will promptly inform you of any loss, destruction, damage, or unauthorised processing of Customer Data.
• We will assist you in responding to data subject requests related to Customer Data.
• Upon termination of the Service, we will return or delete Customer Data unless legal requirements demand continued storage.
• We will provide you with information necessary to demonstrate compliance and allow audits by you or an independent auditor.

Sub-processors:

As a data processor, we may engage sub-processors to process Customer Data. We will ensure they adhere to obligations equivalent to those outlined in this section. Some sub-processors may process Customer Data outside the UK or EEA, and appropriate safeguards will be in place for such transfers. You can find a list of sub-processors on our website, and we will notify you of any new appointments in advance.

13. Content Standards

As the event organiser, you are responsible for the content you upload to our website ("Your Content"). You own all rights to Your Content and are responsible for ensuring its legality, reliability, integrity, accuracy, and quality. By uploading Your Content, you grant us an unconditional, non-exclusive, transferrable, royalty-free, worldwide license to use Your Content for the provision of the Service. You have the option to manage the visibility of your events on search engines or keep them private. If an event is not private, you grant us an unconditional, non-exclusive, royalty-free, worldwide license to use Your Content for promotional purposes.

When submitting Your Content, you must comply with the following Acceptable Content Standards:

• Ensure Your Content is accurate and complies with applicable laws in any country from which it is posted.
• Do not use our website to collect excessive or unnecessary personal data from consumers or event attendees, such as card details (which should be collected by the Payment Processor), government or social security numbers, passwords, or special category data unless necessary for your event (e.g., allocating seating for people with disabilities).

Acceptable Content Standards:

• Your content must comply with applicable laws and must not promote illegal activity, hate speech, or harmful content.
• We reserve the right to remove content that violates these standards and may suspend or terminate your access to the Service for material breaches.
  
  

Your Content must not:

• Be unlawful, harmful, threatening, defamatory, obscene, deceitful, fraudulent, infringing, harassing, morally repugnant, or racially or ethnically offensive.
• Facilitate illegal activity.
• Depict sexually explicit images.
• Promote violence.
• Discriminate based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe upon any copyright, database right, trademark, or other intellectual property rights of any other person.
• Conceal identity or deceive any person.

If you use any images that have copyright issues, you will be liable for any penalties charged by the copyright holder. We may provide your information to the issuer in order for them to seek penalties from you, including through legal procedures or court orders.

If we determine that Your Content violates our Acceptable Content Standards, we may remove it from our website and service. In case of a material breach of the Acceptable Content Standards, we reserve the right to suspend or terminate your access to the Service, seek reimbursement for costs resulting from the breach, and disclose information to law enforcement authorities as required or reasonably necessary.

14. Intellectual Property

We, as the owner or licensee, hold all intellectual property rights in the Service, the website, and the material published on it, excluding Your Content. This includes any necessary software used in connection with the Service ("Software"). These intellectual property rights are protected by copyright laws and treaties worldwide, and all rights are reserved. Unless expressly authorised by us, you agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Service, the website, or the Software, either in whole or in part.

Use of Non-Personal Data:

You acknowledge that we collect data on your use of our website and Service for performance and service analysis purposes. You grant us a worldwide, royalty-free, non-exclusive, perpetual license to use non-personally identifiable information from such data for the purposes of our business.

It's important to review the full terms and conditions for a comprehensive understanding of the intellectual property rights and data collection practices outlined in our agreement.

15. Disclaimer

While we strive to ensure that the Service is available 24 hours a day, we cannot always guarantee its availability. We will not be held liable if the Service becomes unavailable for any reason or during any period. Temporary suspension of access to the Service may occur without prior notice in the case of system failure, maintenance or repair, or for reasons beyond our control.

We do not provide a warranty regarding the accuracy and completeness of the material on the website. We reserve the right to make changes to the material on the website and the functionality of the Service at any time and without notice. The material on the website may be outdated, and we do not commit to updating it.

We will provide the Service with reasonable care and skill. However, except for the warranties explicitly stated in these Terms, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, and other terms, including the conditions of satisfactory quality and fitness for a particular purpose, regarding the Service and the material on the website.

It's essential to review the full terms and conditions for a comprehensive understanding of our liability limitations and disclaimers related to the availability, accuracy, and warranties of the Service.

16. Liabilities

We are not involved in any transactions, other relationships, or disputes between you and consumers or between you and event attendees. Additionally, we do not pre-screen consumers and cannot be held responsible for any fraudulent transactions carried out by them. We disclaim all liability arising from our actions taken in response to breaches of our Acceptable Content Standards and these Terms. By using the Service, you agree to indemnify us, as well as our officers, directors, and partners, against any costs, claims, or demands, including reasonable legal fees, related to disputes with your consumers, your relationship with consumers and event attendees, and any claims made by third parties due to or arising from your content and use of the Service. You are solely responsible for your actions while using the Service.

These terms do not limit or exclude our liability in cases of:

• Death or personal injury caused by our negligence, or the negligence of our employees, agents, or subcontractors;
• Fraud or fraudulent misrepresentation; or
• Any other matter for which it would be unlawful to exclude or restrict liability.
• TicketKart is only a platform facilitating the purchase of tickets on behalf of event organisers. We are not responsible for the quality, content, or execution of events.
• By purchasing a ticket, you agree that any disputes regarding the event (e.g., cancellations, delays, or other issues) must be addressed directly with the event organiser.

Subject to this, our liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of income, or any indirect or consequential loss arising from the provision of our services, shall be limited to £100. Furthermore, nothing in these terms aims to limit or exclude consumers' legal rights.

17. Additional Terms

• Tickets are non-transferable unless explicitly stated by the organiser.
• Misuse of the platform or violation of any of these terms may result in account suspension or permanent ban from the TicketKart platform.
• No Evidence Provided: We are not obligated to provide evidence or justification for account suspension.
• No Liability: TicketKart does not take any responsibility for any losses incurred by you due to account suspension.
• Freezing of Funds: If you are an organiser, TicketKart reserves the right to freeze any pending payouts for your ticket bookings in the event of account suspension or investigation.
• Loss of Access (Ticket Buyers): If your account is suspended, you will lose access to your account, including the ability to download any previously booked tickets. TicketKart will not be held responsible for any inconvenience or losses arising from such suspensions.
• Automatic Follower of Organisers: When you purchase a ticket for any event, you will automatically become a follower of the organiser who hosted that event. However, you can choose to unfollow the organiser by managing your TicketKart account under the Following tab.
  

18. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, and you submit to the exclusive jurisdiction of the courts of England and Wales.

For further questions or assistance, please contact our support team at legal@TicketKart.com.